FAQ

The Wombat Lifetime Guarantee covers all Wombat frames in case of Manufacturer's Defects and Accidental Breakage. If your Wombats break, we will repair or replace them free of charge. Manufacturer's defects are covered for unlimited replacements or repairs. Accidental Breakage are covered for one replacement or repair per new purchase.

To submit a claim, please send us photos of the issue together with your original order number to hello@wombatgear.co.za. We will review your case and take the necessary actions to rectify the problem. Check your email in 3 working days for our feedback. Please contact us if you have queries about this process or if you need to access your original order number.

Please note that lens scratches are not covered by our Lifetime Guarantee. For more information on what is covered under the Wombat Lifetime Guarantee, please see our full terms here.

Lens scratches are not coverd by the Wombat Lifetime Guarantee.

We have put in alot of work to make sure we use the right scratch-resistant lens technology, unfortunately it is not possible to make full scratch-proof lenses. We therefore provide lens care instructions on our website together with a rugged hard case, a microfibre pouch and softcloth to clean and protect your Wombats.

All Wombat lenses are easily interchangable and can be replaced. Lens kits are available on our website.

The Wombat Lifetime Guarantee does not cover lens scratches, loss, theft, misuse, abuse or wear and tear. See our Terms of Service for more details.

• The Berm
• The Orbit
• The Stroke

Your Wombat lenses have been designed so you can quickly and effortlessly replace your lenses to the styles or colours you feel like. You can find a video tutorial below on how to proceed.

How to replace my Wombat Lenses.

Your Wombats are built for adventure, but a little extra care will ensure they last even longer.

• Wombat lenses are scratch-resistant, not scratchproof. We recommend transporting and storing your Wombats in your Wombat hardcase and/or the microfibre pouch.
• Never place your Wombat lenses down on hard or abrasive surfaces, or leave unprotected in your pocket, bag or handbag.
• Always rinse your lenses under water first, to remove possible salt, sand or dirt. Wombat lenses should only be cleaned with the provided microfibre pouch or cloth (Just remember to use a liquid lens cleaner. Cleaning lenses without liquid is not recommended).
• Wash your cleaning cloth! Leftover debris, oil, and other particles might be left on the cloth after use. You would not want to clean your glasses with a dirty cloth. Make sure to handwash your cleaning cloth in warm soapy water periodically and do not use fabric softener. Once handwashed, be sure to only air-dry.
• Wombat lenses are salt water safe, but prolonged exposure to salt water and the other elements may over time damage the coating on your lenses. Mirrored lenses are the most affected by saltwater because not only can the salt cause scratches but it can also cause corrosion because of the metal mirror finish. The salt, combined with moisture and oxygen can be more damaging to your mirror lenses. It eats away at the metal, which weakens it, and causes it to fall apart. This is why after a day on the water, it is important to rinse off your lenses in fresh, clean water as soon as possible. Also rinse with fresh water after exposure to sweat or sun cream.
• Rubbing alcohol, hand sanitiser or isopropyl alcohol, should not be used to clean mirror lenses. This harsh chemical runs the risk of damaging their special coating, and the frames.

With proper care, your lenses should stay looking perfect, but you are able to replace it with our replacement lenses available here.

Yes, the lenses on the Orbit, the Berm and the Stroke can be replaced. Replacement lenses are available to buy here.

Replacement lenses for the sport collection coming soon!

You can pay by all major international credit or debits cards that our payment gate, Payfast, accept. Our payment portal in encrypted and secured by our payment gateway and we do not receive or hold any of your card details on our servers.

Currently we support payments via a VISA or Mastercard debit/credit cards, Secure Instant EFT, Mobicred & Zapper.

Please visit the Payfast Website for more information on their security.

We also accept PAYFLEX as well as PayJustNow!

We currently ship within the Republic of South Africa using fast couriers (usually The Courier Guy, RAM Couriers, Internet Express or Skynet) to deliver within just a few working days. We’ve selected the best available couriers for each specific area to ensure you receive your Wombat order as quickly as possible.

We are currently rolling out in RSA and will ensure Wombats are available in other countries soon!

We know you want to receive your Wombats as quickly as possible. As soon as you place your order we get to work building and packaging it ready for dispatch from our warehouse. Once your package is ready, we ship it on the next business day.

We’ve selected the best couriers for each area to ensure the fastest delivery times. 

Typical delivery time frame is between 3 to 5 business days. However, you may receive your items much earlier. All orders are shipped with tracking number so you can track it every step of the way!

Packages may be faced with delays beyond our control such as courier delays.

Our team takes a much deserved break on weekends and national holidays, so orders placed on those days will be shipped the following business day.

Once an order is placed, our team move quickly to dispatch, which means we can't guarantee it will be possible to make any changes to an order once it's been placed.

Please contact us and we'll do our best to accomodate your change.

We get it, you've changed your mind, no hard feelings! Wombats can be returned withing 7 calendar days of purchase, undamanged, unused, and in the original packaging. Please send us an email if you would like to return your Wombats if you are still within 7 days of purchase. You will be liable for the courier costs to our delivery address, and once your package was successfully received we will assess and process the return.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

To return the item(s) you purchased, please send it via courier to:

4 Swart Street, Aurora, Durbanville, 7550 for attention: Wombat Gear

See our refund policy for more details.

• The Glitch - 55mm (height) x143mm (width) x 173mm (full length)
• The Elixir - 61mm (height) x143mm (width) x 165mm (full length)
• The Skylark - 61mm (height) x143mm (width) x 165mm (full length)
• The Kross - 61mm (height) x143mm (width) x 165mm (full length)
• The Berm - 54mm (lens width) x 20mm (bridge) x 138mm (arm length) x 140mm (frame width)
• The Stroke - 54mm (lens width) x 18mm (bridge) x 138mm (arm length) x 138mm (frame width)
• The Orbit - 49mm (lens width) x 21mm (bridge) x 133mm (arm length) x 135,5mm (frame width)

Shop the Sport Collection here.

Shop the Aftersport Collection here.

Currently, we exclusively sell directly to customers through our website, as this allows us to offer the highest quality products for the best possible price.

Unless you know someone who owns a pair of Wombats it isn't possible to try them on before you buy, but remember that we do offer a 7 day return policy.

However, our models have been designed to be classic yet timeless, with a universal fit through the full range, which means that our frames naturally fit most face shapes.

Yes.

Our lenses are made of Tri Acetate Cellulose (TAC) material and the TAC polarized lenses feature a new lens technology formulated for superior visual and polarization clarity. They have a scratch coating and block 100% harmful UV rays up to 400 nanometers. These lenses are very lightweight and highly impact resistant.

Polarized - Reduce eye strain & glare.

Light waves travel in different directions: vertical light helps us to see but horizontal light creates glare which restricts our vision. Glare is created when light rays bounce off a horizontal shiny surface such as water, sand, snow, or roads.
Polarized lenses allow the vertical light in ,providing us with clear vision but they also have a special filter to keep out and absorb the horizontal light caused by glare.

We do not offer prescription lenses or inserts for our sunglasses at the moment. Please send us an email to register your interest here.

All our products meet the required safety standards in South Africa. These standard primarily relate to impact resistance and 100% UV protection.

Our products carry the CE mark and provide 100% UV protection.

At Wombat, we believe that only caring is not enough.

We need to make a difference through the products we make, the business we create and the community we are building and supporting.

This is the reason why we use a portion of our revenue to donate commuter bicyles to children and adults needing them the most.

According to the Stanford Research Institute (SRI) Impact Report, commuter bicycles:

Reduces travel time to school or work

Increases on-time arrival

Improves academic or work performance

Improves school or work attendance

Improves overall health

Keep a close eye on our Instagram page to see how we approach this passion of ours!

Our products and packaging are designed and developed at our HQ in Cape Town, South Africa and manufactured accross South Africa and Asia. We are working hard to develop a supply chain of partners who share our values using a proper screening process. Our aim is to have all our suppliers to be as committed as we are maintaining responsible and sustainable practices, not only for their employees but also for the environment.

Final orders are hand-assembled at our HQ in Cape Town, South Africa before shipping them directly to your door.

Absolutely!

If your sunglasses are too broken to be redistributed,don’t just throw them out. Make sure that you put your old sunnies in the recycling bin. This way, they won’t end up in landfills. 

At the moment, we do not. We are currently providing our awesome sunglasses and gear exclusively through our website.

Not at the moment, but prospective bulk buyers can send us an email if they are interested in having a conversation around our B2B strategy.

If you are creating high-quality and exciting photo and video content, have a substantial, authentic and engaged following, or are doing something completely original we would love to hear from you.

To introduce yourself, please contact us via email. Don't forget to include your social media handles and any other relevant information you would like us to know about you!

Please note that we receive a large number of requests and we are unfortunately not able to respond to each request we receive.

We always love to hear from people whom want to work with us.

I you would like to discuss a partnership or press opportunity, or you'd like to review Wombats on your platform, please get in touch.

Please note that due to the large number of requests we receive we're unable to respond to every request.